When drawing up a job description for a cafe administrator, it is important to take into account all the control and organizational functions of this profession. In fact, the administrator of the cafe is the main manager and the right hand of the owner of the establishment, and he is in charge of both the establishment itself and the staff. Customer satisfaction is also supervised by the manager. Read on how to fully prescribe all the duties of the administrator, take into account his rights and make him responsible.

Sample of a typical job description for a cafe administrator

The job description does not have strict requirements for the form and content, the main thing is its availability. What exactly to indicate in it and how to draw it up - this decision is made by the director of a particular organization, in this case, a cafe. A typical sample instruction should contain four main sections - general provisions, duties, rights and responsibilities. Each of the sections is obliged to most fully reveal its essence and concretize the information component. Often, for drawing up the instructions, a sample of the existing form is taken, which is adjusted to the requirements of a restaurant or cafe.

General Provisions

The general provisions prescribe the nuances of hiring, requirements for a candidate in terms of basic parameters and questions about his replacement and dismissal. The administrator or manager of the hall is appointed by order of the head. The general director of a cafe or restaurant may have special requirements for the manager, depending on whether the senior is the manager or his assistant.

A senior manager, in addition to secondary vocational education, by profile or not, must have experience in this area for 2 years or more. For the assistant, work experience does not play a significant role. Depending on the type of institution, there may be special requirements for the availability of certain skills and knowledge, for example, confident computer skills and / or knowledge of foreign languages. The hall manager must be able to effectively communicate with people, have decision-making skills, master the basics of marketing, advertising, psychology, organize staff work and customer service.

Job responsibilities of the cafe administrator

The senior manager of the hall, according to the job description, must keep everything in sight and manage any processes in the institution.

The administrator performs the following job duties :

• In relation to visitors. Obliged to receive guests, seat them and give advice on the services provided. Accepts complaints from customers, tries to prevent or resolve the conflict.
• In relation to the staff. Obliged to organize their work on the preservation of cleanliness in the premises and on the subject territory, as well as monitor the implementation of the instructions of the director or his deputy. Supervises labor and production discipline. Complies with labor rules and hygiene standards.
• In relation to the room. Keeps material values, keeps records of them and conducts inventory activities. Supervises the design of the premises and the availability of advertising products.

The work of a manager implies constant interaction with the manager and informing him about the shortcomings and their elimination.

Rights

The administrator has the right to professional growth and professional development. The employer is obliged to assist him in this in all possible ways. The manager has the right to receive information about projects of upcoming decisions that relate to the professional activities of the cafe manager. The manager is obliged to be informed and receive information concerning his work from other employees of the institution. The director of the cafe is obliged to assist the manager in the performance of his official duties.

A responsibility

The administrator is responsible first of all, for the safety of all material values ​​entrusted to him by his superiors. It is also important to comply with the requirements of labor discipline and the points of the job description. The manager is held accountable for both the actions of the staff and the satisfaction of the visitors. It is important to be correct and not to divulge secrets that are directly related to the profession. The employer can add additional items to any of the sections of the job description at his discretion, thereby expanding or narrowing the powers of the manager.

In all cultural and entertainment centers, institutions, it is necessary to maintain order, cleanliness, and organize work.

For such places, these factors play a very important role. For example, in places where people eat, it is necessary to observe all the rules of sanitary norms, to organize a favorable environment. The administrator of a restaurant, cafe, pub, bar does just that. Such a profession was created long ago in order to be able to monitor all processes during the work of the institution.

In this article we will tell you about all the intricacies and responsibilities of a restaurant administrator.

Restaurant manager

From Latin "administrator" is translated as "manager". Nowadays, the administrator is the person who provides management. It is the responsibility of the restaurant administrator to supervise all employees. That is, it can be called the main thing in the institution during the working process. Its task is to organize the functioning of the institution. This person is responsible for the operation of the facility, for its success and popularity. In a restaurant, the main goal is to have a lot of people visiting it. To do this, the administrator must make every effort so that visitors see him as a professional. After all, a good atmosphere in an institution always has a positive effect on the visitor.

Responsibilities of the restaurant administrator

Since the administrator is the manager and has the status of the chief during the labor process, it can be concluded that he has the most duties and powers.

The restaurant administrator must come to work before everyone else in order to monitor the state of the establishment before the working day. After that, make a plan for the day to improve everything that is needed. The duties of the restaurant administrator include meeting with the guests, greeting and receiving them, and sometimes the administrators take the visitor to the table. Often this employee does small social surveys in order to find out the opinions of guests about the institution and draw certain conclusions on how to improve the work. Also, the duties of the restaurant administrator include servicing and checking all household appliances, you need to check them for serviceability and normal performance. It is necessary to arrange the work of cooks, bartenders, waiters, to monitor their correct actions and compliance with all guidelines. Another important part of the administrator's work is organizing the work of the dishwashing department, because the good reputation of the restaurant depends on their work.

The restaurant administrator is responsible for keeping track of all financial moments during the working day, all cash registers must be in good working order, and cashiers must work competently and accurately.

Duties during banquets

Often people celebrate high-profile events in restaurants, this is due to the fact that there is no need to cook anything, then clean it up, just come to the restaurant, take a walk, and calmly go home. In order for everything to happen this way, all requirements must be met by the institution. It is necessary to organize a banquet hall or venue. To arrange everything in a beautiful way, so that vacationers would be pleasant and would like to come here again. All this is the responsibility of the restaurant administrator. It is also necessary to monitor the arrangement of the venue for the banquet with musical accompaniment, for the high-quality and timely preparation of all dishes and drinks. Before the start of the event, the instructions of the restaurant administrator should be worked out, because he has a clear sequence of actions.

The administrator should warmly welcome all guests, take them to their tables, tell them what and where to be, what guests can expect and what to expect. During the banquet, he must monitor the performance of the waiter's work and ask the visitors what they lack and how they can help. At the end of the event, the administrator should thank the guests and guide them to the exit. After that, follow the cleaning in the room.

Appearance

The restaurant administrator should look personable during the working day. Most often, classic suits are assumed, as they are best suited for this profession. The administrator is the face of the establishment. Therefore, it must have a well-groomed appearance. Taking care of your appearance is a very important part of your responsibilities.

It can be concluded that a difficult and responsible job is a restaurant administrator.

This article is about the profession of a restaurant administrator. In it, we will consider in detail what requirements are imposed on this specialist, as well as the duties, rights and responsibilities of an administrative employee.

Who is a restaurant administrator

The administrator who runs the restaurant is a person organizing the work of all employees of the institution... He supervises the work of waiters, cleaners, guards, cloakroom attendants and cooks. The person in the administrative position makes sure that so that the guest service is of high quality and is carried out at the highest level... This person also oversees that all employees comply with corporate ethics.

For everything that happens in the institution, the administrator answers... This person is engaged in the selection of workers and carries out their training. This employee is in the hall of the institution. He can meet guests, escort them to the table. And in case of conflict situations, the administrative officer solves them.

General provisions of the instruction

The job description is a document that any employee is guided by in his work... In this case, the administrator has his own instructions. It contains general provisions, duties, rights and responsibilities.

An administrative worker is a specialist. He reports only to his immediate supervisor. Acceptance and dismissal of this employee occurs by order of the director... A person applying for this position must have secondary education or primary vocational education. Experience in catering must not be less than two years old.

The worker must have the following knowledge:

• orders, orders, regulations, other normative acts that relate to the field of catering;
• rules that relate to the sale of restaurant goods;
• rules that relate to the management of staff and the institution;
• rules that relate to serving guests;
• the entire range of products and services provided;
• marketing rules;
• catering rules;
• rules that relate to pricing;
• professional ethics;
• duties and rights of all employees of the institution;
• organization of salary payments;
• rules that relate to internal regulations;
• rules that relate to labor protection;
• regulations that relate to labor.

Responsibilities and tasks

An administrative employee working in a restaurant should perform the following tasks duties:

In addition, the administrator must:

• attentively and politely treats staff and guests;
• follow all the rules that are set in the restaurant;
• comply with the rules that relate to safety.

Requirements for a specialist

A person who is applying for this job must have:

• education;
• work experience;
• knowledge that allows him to work at a personal computer.

These requirements are basic and mandatory. Also, when applying for a job, other requirements may be imposed:

• ability to speak foreign languages;
• know the range of wine products;
• experience in holding banquets;
• experience with guests who are VIP clients.

Whether these particular requirements are met will depend on management and from the level of the institution in which an employee is required.

There is no gender distinction, but as practice shows, most often in restaurants, the position of administrator is occupied by women who have a pleasant appearance.

The qualities that this employee must possess:

Responsibility and rights

In addition to duties, the restaurant administrator has the following rights:

• familiarization with the decisions of the authorities that relate to his labor functions;
• presentation of proposals that relate to the improvement and improvement of his work;
• interaction with the staff of the institution in order to fulfill their duties;
• signing documents that are within his competence;
• requirements for assistance in the performance of their labor functions;
• report on identified shortcomings in the work of staff and the institution.

In the course of carrying out their work duties, the cafe manager can be held liable... It can occur if:

• duties are being performed inappropriately;
• an offense has been committed;
• material damage has been caused;
• non-observance of the labor schedule;
• violation of the rules that relate to safety;
• violation of fire safety rules.

How to write a good resume for a restaurant or cafe manager

When applying for a job, many employers t require a resume from the applicant... A resume is a document that must be drawn up by the applicant, where you can reflect all your work experience and professional skills and qualities.

When writing a resume you need to remember that it should not be large printed on multiple sheets. No employer wants to read a long story about a candidate. Anything he wants to know in addition, he can ask during an oral interview.

Keep your resume short and concise, but should contain all the key points. In this document, you must indicate your full name, as well as your age. Then you must indicate your age.

Necessarily needed enter information about received education... Next, you need to indicate your work experience. To do this, you need to list all the places in which the applicant worked, as well as the names of positions. It is necessary to indicate what exactly were the responsibilities at the previous jobs. If there are any completed courses, then this can also be noted.

At the very end of the document, you need to indicate your professional skills and qualities to help you carry out administrative activities. It is important to note the moment why exactly you are suitable for this position, and why you should be invited for an interview.

Remember that a properly written resume is half the battle. Further, at the interview, you will need to show yourself from the professional side, as a good specialist.

Pros and cons of the profession

The advantages of being a manager include the following key points:

The disadvantages of the manager's work include other points:

• you should always smile and be friendly, regardless of your mood;
• you need to spend a lot of time on your feet;
• you need to memorize a lot of information;
• guests can be different, including conflicting ones.

Conclusion

Administrator, or as it is called in another way the restaurant manager is the face of the establishment... That is why this employee must always look neat, tidy, have a friendly and attractive appearance. This employee can meet guests, show them what free seats are available, accompany them to the table, and invite a waiter.

The manager is engaged in organizational work, which in itself is not easy, so this work is not suitable for everyone. You must always be focused, be able to memorize a large amount of information, be able to find a way out of conflict situations. The manager should monitor the work of all staff, must monitor the service of visitors, ensure that the hall is clean and tidy.

Also, the manager answers all calls that come to the institution, accepts orders for banquets and celebrations. He also makes sure that the restaurant has all the necessary products. Manager must contact chefs, purchase missing goods so that there is no stop-list for dishes, and customers can order exactly what they want.

This video will allow you to get a deeper understanding of the work of the restaurant administrator.

When guests come to a restaurant, they don't really care about how the work process is organized there. For them, the main thing is that the rest is good, fun, without conflicts and troubles. But no one can imagine how much work it costs to properly organize the work. Monitor the observance of cleanliness, courtesy and promptness of the waiters, the conscientiousness of the bartenders and much more. A special person - an administrator - is responsible and supervised for all these processes. There may be several of them, this happens at the discretion of the owner of the establishment. We will find out what the duties of a restaurant administrator are in the article.

Why is this profession important?

First of all, it is worth figuring out who the administrator is. This is a person who not only manages personnel, but also makes sure that all processes are performed correctly, well coordinated with each other. A restaurant may have multiple vacancies for this position. It all depends on the level of the establishment. The duties of a restaurant administrator include the following positions:

1. Full control of the staff. Starting from the time of arrival, appearance and ending with the quality of the work performed.
2. Organization of banquets and corporate events (assistance in drawing up a menu, calculating portions per person, determining time intervals for serving dishes, and much more).
3. Separation of duties between personnel. This point should be agreed with the general manager or the immediate supervisor of the institution.
4. Resolving disputes with clients, smoothing out unpleasant moments that may arise in the course of work.
5. Taking inventory.

These are the main duties of a restaurant administrator, which he must perform efficiently and responsibly. After all, a lot depends on the work of this person.

Pros and cons of the profession

Many people ask: "What is interesting about the work of an administrator in a restaurant?" His responsibilities are quite extensive, it seems that you need to control all the processes that take place inside the institution. And indeed it is. But the profession has a lot of positive aspects:

1. Decent pay.
2. The ability to look good. After all, appearance is an essential item that an administrator should take care of.
3. High position, status.
4. The ability to manage people.
5. Prospects for increasing job responsibilities.
6. Large social circle.
7. Meeting interesting people.
8. Diversity. There is no routine, the new day is different from the previous one.

Like any profession, this one has its drawbacks:

1. Busy work schedule. There are no weekends and holidays. As a rule, it is on these days that the largest volumes of work are done.
2. Unpleasant situations often occur with guests. In any case, there will be discontent, abuse and conflicts.
3. A huge responsibility.

But if you are stress-resistant, have the right speech and good looks, this profession is for you.

Do you want to become an administrator? Write your resume correctly

Who is a restaurant administrator? The responsibilities and principle of work of this person are spelled out in the job description that each institution has. To fill this vacancy, you need to carefully study the requirements for the candidate, and correctly draw up a resume.

Do not forget to include the reason why you are interested in this position. You can mention that you like and are interested in communicating with people. If there is a previous similar experience, this is undoubtedly a plus. Knowledge of foreign languages ​​is also appreciated, as fashionable establishments are often visited by guests from abroad.

Personnel management, assistance in organizing banquets, communication with customers - these are the main duties of a restaurant administrator. For a resume, or rather, when drawing it up, you need to take them into account, and only in this case the position will be yours.

What character traits do you need to have in order to succeed in the profession?

A restaurant administrator is a rather difficult profession, not every person can take this position. There are certain character traits that you need to possess in order to be successful:

1. Stress tolerance.
2. Openness and sociability.
3. Ability to resolve conflict situations.
4. A responsibility.
5. Striving to be a leader.

Do not forget about correct and competent speech and beautiful appearance.

What is not allowed in the workplace?

It is worth noting that the duties of a restaurant administrator include a huge list of tasks that he must perform. In addition, do not forget that other employees should be equal to him. There are points that the administrator should not allow:

1. Leave the workplace without the consent of the manager.
2. Swear, be rude, insult staff, suppliers or visitors.
3. Look unkempt, crumpled.
4. Drink alcohol in the workplace.

What rights does an administrator have?

The restaurant administrator has a lot of powers. First of all, in order to establish a normal process, he needs to monitor the work of staff. Sometimes it is necessary to introduce a system of penalties and fines. But all these points need to be coordinated with the management. This also applies to difficult situations with visitors. If the client behaves inappropriately, when drunk is a danger to others, the administrator has the right to ask the security to take him out of the institution.

The article described what the duties of a restaurant administrator are. To hold this position, you must have certain character traits. Remember: this job is quite interesting, but at the same time difficult and demanding.